Complaints Policy

If something goes wrong we want to hear about it from you rather than read about it later.

HOW TO COMPLAIN. Contact Lake Placid Garage Door Installation by phone on (863) 592-2143, or through the contact form on this website. Tell us what happened, when, and what you want done about it. Put it in writing if you can, because it makes the facts easier to establish.

WHAT HAPPENS NEXT. We acknowledge every complaint. We look into what happened and come back to you with an answer and, where we got it wrong, what we are going to do about it.

IF YOU ARE NOT SATISFIED. Say so, and ask for it to be looked at again by someone senior. If we still cannot agree, you are free to take the matter to any trade body, regulator or ombudsman that covers this work in your area.

WHAT WE DO WITH IT. Complaints are recorded so we can see whether the same thing keeps happening. That is how a problem gets fixed properly instead of being handled one customer at a time.